Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for:

• Tradespeople and workshop professionals
• Serious DIY enthusiasts
• Commercial account holders

You must be at least 18 years old to place orders. International customers acknowledge that we do not ship to certain remote areas, particularly in Asia.

1.2 Intellectual Property

All content on this website, including:

• Product designs and specifications
• Technical documentation
• Branding and logos
• Website layout and functionality

are protected by intellectual property laws and remain the exclusive property of Scheppach. Unauthorized use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We take pride in our German-engineered professional tools including:

• Precision equipment (lathes, bench grinders)
• Construction tools (cement mixers, demolition hammers)
• Workshop essentials (band saws, circular saws)
• Support equipment (compressors, dust extractors)

While we strive for accuracy, product images may vary slightly from actual items. Technical specifications supersede visual representations.

2.2 Service Limitations

Certain products have special handling requirements:

• Non-returnable safety/hygiene items (marked accordingly)
• Professional-grade equipment requiring commercial account verification
• Heavy machinery with special shipping arrangements

3. Orders and Payments

3.1 Order Process

Order workflow:

1. Selection of products and shipping method
2. Payment authorization
3. Order processing within 1-2 business days
4. Shipment notification with tracking

3.2 Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD. International customers are responsible for any currency conversion fees or import duties.

3.3 Pricing and Errors

While we maintain accurate pricing, errors may occur. We reserve the right to:

• Cancel orders with pricing errors
• Contact customers for payment adjustment
• Refund erroneously priced orders

4. Shipping and Delivery

4.1 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard	$12.95	DHL/FedEx	10-15 business days
Free Shipping	Orders >$50	EMS	15-25 business days

4.2 Delivery Responsibilities

Customers must:

• Provide accurate shipping information
• Inspect deliveries immediately
• Report damages within 48 hours
• Arrange for proper equipment storage

Scheppach is not responsible for delays caused by customs, weather, or incorrect addresses.

5. Returns and Refunds

5.1 Return Policy

Our professional 15-day return window applies to most items, excluding:

• Bench grinders and whetstones (hygiene)
• Used dust extraction equipment
• Personal protective equipment
• Items missing safety components

5.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and photos if damaged
3. Receive RMA and instructions
4. Ship with original packaging

Refunds process within 3-5 business days after inspection. Original shipping fees are non-refundable.

5.3 Commercial Returns

Account holders may qualify for:

• Advanced replacements for critical equipment
• Dedicated return processing
• Bulk return arrangements

6. Liability and Disclaimers

6.1 Product Use

Customers agree to:

• Use tools only as intended
• Follow all safety guidelines
• Maintain equipment properly
• Use appropriate personal protection

6.2 Limitation of Liability

Scheppach’s liability is limited to:

• Product replacement or purchase price refund
• Direct damages from provable defects

We are not liable for:

• Consequential or incidental damages
• Improper use or maintenance
• Third-party modifications

6.3 Warranty

Manufacturer warranties apply where specified. Proof of purchase is required for all warranty claims.

7. General Provisions

7.1 Governing Law

These terms are governed by the laws of Washington, USA. Any disputes shall be resolved in Washington courts.

7.2 Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance of changes.

7.3 Contact Information

Scheppach Tools
4608 Massachusetts Avenue
Washington, US 20024
Email: [email protected]