Shipping Policy

At Scheppach, we combine German engineering precision with professional-grade service to ensure your complete satisfaction with our tools and equipment. This policy outlines our shipping procedures and straightforward return process designed for tradespeople and serious DIY enthusiasts.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding certain remote areas). International customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges

We stand behind our German-engineered tools with a 15-day return window from the date of delivery for most items. Please review our simple return process below.

Return Conditions

To be eligible for return, items must be:

• In original, undamaged packaging
• Unused and in resalable condition
• Accompanied by all original accessories and documentation

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of delivery, email our support team at [email protected] with:

• Your order number
• Product name and reason for return
• Photos of any damaged/defective items (if applicable)

2. Receive Return Authorization

Our team will review your request within 1 business day and provide:

• Return authorization number (RMA)
• Detailed return instructions
• Prepaid return label for defective items

3. Package and Ship Your Return

Securely repackage the item(s) with all original materials. For your protection:

• Use the original packaging when possible
• Include the RMA number on the outside of the package
• For non-defective returns, return shipping costs are the customer’s responsibility

4. Refund Processing

Upon receipt and inspection of your return:

• Refunds are processed within 3-5 business days
• Original shipping fees are non-refundable
• Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

Exchange Process

For exchanges of identical products (different sizes/models count as return+new purchase):

• Follow the standard return process above
• Include a note specifying your desired replacement
• We’ll ship the replacement once the original item is received
• Any price differences will be charged/refunded accordingly

Damaged or Defective Items

For tools arriving damaged or malfunctioning:

• Notify us within 48 hours of delivery
• We’ll provide a prepaid return label
• Option for immediate replacement or full refund
• Commercial account holders may request advanced replacement for critical equipment

International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Include all customs documentation marked “RETURNED GOODS”
• Refunds exclude original international shipping fees
• Allow additional 2-3 weeks for international processing

Professional-Grade Service

Just as our German-engineered tools are built for workshop professionals, our returns process is designed for efficiency. Commercial account holders enjoy dedicated support – contact your account manager for expedited service on large equipment returns.

For further assistance with shipping, returns or exchanges, contact our Washington team:

• Email: [email protected]
• Address: 4608 Massachusetts Avenue, Washington, US 20024