At Scheppach, we stand behind our German-engineered tools with the same precision we apply to our manufacturing. While we’re confident in the quality of our professional-grade equipment, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process for tradespeople and serious DIY enthusiasts.

Our Return & Exchange Commitment

We offer a 15-day return window from the date of delivery for most items, provided they are:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Accompanied by all original accessories and documentation

Non-Returnable Items

Due to safety and hygiene considerations, the following products cannot be returned:

  • Bench grinders and whetstones (used items pose hygiene risks)
  • Dust extraction equipment with filters (hygiene reasons)
  • Personal protective equipment (safety regulations)
  • Any item showing signs of use or missing safety components

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of delivery, email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Photos of any damaged/defective items (if applicable)

2. Receive Return Authorization

Our team will review your request within 1 business day and provide:

  • Return authorization number (RMA)
  • Detailed return instructions
  • Prepaid return label for defective items

3. Package and Ship Your Return

Securely repackage the item(s) with all original materials. For your protection:

  • Use the original packaging when possible
  • Include the RMA number on the outside of the package
  • For non-defective returns, return shipping costs are the customer’s responsibility

4. Refund Processing

Upon receipt and inspection of your return:

  • Refunds are processed within 3-5 business days
  • Original shipping fees are non-refundable
  • Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • For PayPal payments: refunds appear within 24 hours
  • For credit cards: allow 5-10 business days for your bank to process

Exchange Process

For exchanges of identical products (different sizes/models count as return+new purchase):

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement
  3. We’ll ship the replacement once the original item is received
  4. Any price differences will be charged/refunded accordingly

Return Request Template

Use this template to expedite your return request:

Subject: Return Request – Order #[Your Order Number] Dear Scheppach Support Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] SKU/Model Number: [If Available] Reason for Return: [Defective/Damaged/Wrong Item/Other – Please Specify] [For damaged/defective items, please attach clear photos showing the issue] I prefer: [Refund/Exchange – if exchange, specify desired replacement] Shipping Method Used: [DHL/FedEx/EMS] Date Received: [MM/DD/YYYY] Please send the return authorization and instructions to this email address. Best regards, [Your Full Name] [Your Contact Number] [Optional: Business Name if Commercial Account]

Damaged or Defective Items

For tools arriving damaged or malfunctioning:

  • Notify us within 48 hours of delivery
  • We’ll provide a prepaid return label
  • Option for immediate replacement or full refund
  • Commercial account holders may request advanced replacement for critical equipment

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Include all customs documentation marked “RETURNED GOODS”
  • Refunds exclude original international shipping fees
  • Allow additional 2-3 weeks for international processing

Professional-Grade Service

Just as our German-engineered tools are built for workshop professionals, our returns process is designed for efficiency. Commercial account holders enjoy dedicated support – contact your account manager for expedited service on large equipment returns.

For further assistance with returns or exchanges, contact our Washington team:

Email: [email protected]
Phone: [Your Contact Number]
Address: 4608 Massachusetts Avenue, Washington, US 20024

Last Updated: [Insert Date]